Cummins US & Canada

Job Information

Cummins Inc. Service Writer in Wichita, Kansas

Service Writer


We are looking for a talentedSERVICE ADVISORto join ourteam specializing inserviceforourSales and Service businessinWichita, KS

In this role, youwillmake an impactin the following ways:

Serve as the primary point of contact with customersbyphone, email,and face-to-face interactions atthe branch, developing positive relationships with key customers.

Identifycustomer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updatesto customers on repair work.

Create complex work ordersincludingdiagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviewsplanwith the Service Supervisor/Team Lead prior to customer contact.

Reviewworkorders to ensure accuracy for invoicing and warranty.

Complete required training on a timely basis.

Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.


To be successful in this role you will need the following:

Skills to translate customer complaints to develop troubleshooting plans.

Ability to follow procedures and document required information in the service management system in order to have an accurate record of the work done.

Holding self and others accountable to meet commitments.

Ways of developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Intermediate level of relevant work experience, including team leadership experiencein a service environment.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins andE-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Kansas-Wichita-US, KS, Wichita, Cummins Central Power

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 11, 2020, 3:30:48 PM

Unposting Date Ongoing

Req ID: 2000031D