Cummins US & Canada

Job Information

Cummins Inc. Customer Service Administrator in White Hall, West Virginia

Customer Service Administrator


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

This is an exciting opportunity in White Hall, WV for a Customer Service Administrator. Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:

  • Build quotes, work with customers, and manage work orders and their process.

  • Create the WOW for customer service and ensure technicians are utilizing the safety first attitude.

  • Consult with customers, as appropriate.Provide diagnostics, troubleshooting support.

  • Help coordinate technician training.

  • Maintain professional atmosphere.


Skills and Experience Required:


  • Customer service focused and ability to be flexible in a fast paced environment.

  • Embrace change while willing to train and develop others.

  • Microsoft Office Suite.

  • Excellent written and verbal communication skills.

  • Conflict resolution and ability to learn software and processes.

  • Multitask.


  • At least two years of customer service experience.

  • Work with basic electric and diesel engines preferred.

Required Education, Licenses or Certifications

High School Diploma/GED required.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins

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Primary Location United States-West Virginia-Fairmont-US, WV, White Hall, Cummins Crosspoint

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Apr 10, 2019, 4:01:15 PM

Unposting Date Ongoing

Req ID: 190001GL