Cummins Inc. Service Writer in Weston, Wisconsin

Service Writer


  • Schedules customer work and gets necessary information from customers to begin repairs

  • Creates and presents estimates to customers on repair costs

  • Customer follow-up on status of work in progress

  • Responsible for processing of repair orders for customer invoicing

  • Answers phone and greets customers



Basic knowledge of diesel engine technology

Excellent customer service skills

Computer Keyboard and PC skills

Working knowledge of BMS function

Education or experience in a related field


Ability to contribute to system improvement process

Commitment to task and results oriented


Excellent communication skills (active listening, writing, speaking & telephone)

Demonstrated ability to work through conflict and use effective problem solving techniques

Demonstrated ability to develop & maintain effective working relationships with customers and co-workers.


Demonstrated ability to initiate, expedite, follow through to project completion

Effective user of good problem solving skills

Exhibits organizational and time management skills

Ability to positively react to change in environment, process and people

The Wausau branch is open from 7am-5pm. This position will be an 8-hour shift within that timeframe.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Wisconsin-Wausau-US, WI, Weston, Cummins NPower Wausau

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jul 11, 2018, 9:09:20 AM

Unposting Date Ongoing

Req ID: 1800040G