Cummins Inc. Service Coordinator in West Valley City, Utah
The Cummins Distributions Business Unit helps Cummins by providing outstanding support to our customers.
This role provides support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
This is an exciting opportunity in WEST VALLEY CITY, UT for a SERVICE COORDINATOR . Your impact will happen in these and other ways:
Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers through various media.
Resolve customer issues through an understanding of Cummins processes, systems, and practices.
Escalate complex issues providing documentation through process.
Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
Provides suggestions on how the existing processes can be made more customer centric or efficient.
Understands existing and new Cummins processes, systems, and practices.
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success, where you’ll deliver solutions that build your knowledge base and fuel your career.
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
If you're not ready to apply yet, join our Talent Community to be informed about future opportunities.
Experience, Education, Licenses, and Certifications :
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Ideal candidate will have 1 to 3 years work experience (preferable).
Proficient computer and typing skills.
Must be able to communicate effectively verbally and in writing.
Must be honest, reliable, and dependable, and have a positive attitude.
Must be able to work well under occasional pressure or within deadlines.
Must be able to work well independently or with others in a team environment.
Must have a record of good attendance and performance at prior jobs.
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
Must abide by all local, state and federal rules and regulations.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.
Must be able to stand on feet for long periods of time
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
Additional Requirements :
If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or supplier.
Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.
Primary Location United States-Utah-Salt Lake City-US, UT, West Valley City, Cummins Rocky Mountain
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Aug 7, 2019, 8:54:35 PM
Unposting Date Ongoing
Req ID: 190003GB