Cummins Inc. Power Generation Service Coordinator in West Valley City, Utah
Power Generation Service Coordinator
Service Coordinator - 1800020G
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
We have an exciting opportunity in West Valley City, UY for an Power Generations Service Coordinator. Cummins Rocky Mountain Region is where you can work with our industry leading engine technology. The administrative assistant reports directly to the Branch Manager and performs direct administrative and coordination activities in support of operational metrics and key performance indicators.
The Service Coordinator has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting and assisting customers within the Power Gen Service Group.
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
CUSTOMER SATISFACTION (Internal and External)
Respond to all customer requests courteously and professionally, in a timely and responsive manner.
Answer incoming telephone calls courteously and professionally while determining the needs of the caller and directing them to the proper person and/or department.
Gather required work order information to include but not limited to:
Customer information such as company name, contact name, address, and phone number.
Required product and generator/unit information
Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred.
Create an accurate job plan using Standard Repair Time (SRT) procedures.
Obtain the customer’s perception/interpretation of warranty coverage's.
Assist with scheduling of work for in-shop and mobile repairs.
Determine if repair will be warranty or billable
Close out billable work orders
Use Service Monitor to monitor open jobs and help with RECT (Repair Event Cycle Time) measures
General office duties: filing, incoming and outgoing mail.
Collect payment from COD customers parts and service.
Perform Job Safety Analysis (JSA’s) audits
Assist in maintaining clean and organized and safe branch
Look up parts using Quick Serve
Make sure stock parts and non stock parts are on work orders prior to invoicing
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
Maintain company and product confidentiality.
Attend and participate in all meetings, training's, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Adhere to all Company policies and departmental procedures and rules.
All other duties as required.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
High School Diploma or GED is preferred in addition to a minimum of two years of related experience and/or training, or equivalent combination of education and experience. Associate degree preferred.
Minimum 2-4 years previous experience.
Minimum 2-4 years previous customer service/contact experience
Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, Customer Data Base.
Technically competent in diesel engines / generator repairs.
Superior communication skills, positive attitude and professional in demeanor.
Excellent organizational and follow-up skills.
Must be able to communicate effectively verbally and in writing.
Must be able to follow Company procedures and standard operating procedures.
Must be honest, reliable, and dependable, and have a positive attitude.
Must be able to work well under pressure or within deadlines.
Must be able to work well independently or with others in a team environment.
Must be able to multi-task and problem solve under stressful and time sensitive situations.
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Must be able to lift 50 pounds occasionally.
Must be able to stand on feet for long periods of time.
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.
Compensation: Base salary commensurate with experience.
Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.
ummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Primary Location United States-Utah-Salt Lake City-US, UT, West Valley City, Cummins Rocky Mountain
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting Mar 30, 2018, 10:17:56 AM
Unposting Date Ongoing
Req ID: 1800020G