Cummins Inc. Parts & Service Administrator in Tucson, Arizona
Parts & Service Administrator
This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision.
This support to customers is on the Parts side as well as the Service side.
Document customer inquiry information within appropriate Cummins systems
Provide prompt assistance to customers through various media
Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices
Escalates non-routine issues, providing documentation through process
Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient
Learns existing and new Cummins processes, systems and practices
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal relevant work experience required. Previous customer service or support experience is preferred in the Automotive industry.
This position supports the Service and Parts department, the amount of time spent on each will depend on the workload and priorities with certain customers.
Primary Location United States-Arizona-Tucson-US, AZ, Tucson, Rocky Mountain 1501
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 16, 2021, 9:38:38 AM
Unposting Date Ongoing
Req ID: 210001O8