Cummins Inc. Customer Support Representative in Summerville, South Carolina

Customer Support Representative


Customer Support Representative

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Cummins delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Charleston, SC for a Customer Support Representative.

Your impact will happen in these and other ways:

  • Provides support to all customers in order to establish and maintain a profitable relationship for both Cummins and the customer

  • Answers incoming customer phone calls

  • Assists walk-in parts and service customers

  • Collects payments from parts and service customer invoices

  • Works in the parts department to ensure inventory levels are correct

  • Inventory control and variance resolution

  • Control receiving and distribution of merchandise to assure inventory accuracy

  • Direct material/logistic functions related to shipping and receiving, warehousing, returned goods and material handling


Skills and Experience Required:

Possesses detailed knowledge of retail and parts department operations

1 to 3 years customer service experience-Strong communication skills (oral and written)

Strong computer skills (Microsoft Word and Excel)-Strong work ethic

Good problem solving and time management

Required Education, Licenses or Certifications:

Valid drivers license

High school diploma

Some college or tech school preferred

Compensation and Benefits:

Base Salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


Primary Location United States-South Carolina-North Charleston-US, SC, Summerville, Cummins Atlantic Charleston

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 25, 2018, 11:58:02 AM

Unposting Date Ongoing

Req ID: 180003O9