Cummins Inc. Customer Service Representative in Shoreview, Minnesota

Customer Service Representative


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Power Generation Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity that can be located in either Miramar, FL or Shoreview, MN for a Customer Service Representative. Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:

  • Ensures that customers receive the best servicepossible through processing orders, preparing general correspondence, andcoordinating with other functions as required.

  • Acts as customer contactregarding order issues, scheduling, and shipping.

  • Analyzes and coordinates the processing ofcustomer inquiries in regard to internal sales, technical departments anddistribution issues and status, and provide professional response to thecustomer with either documented or verbal communication as appropriate.

  • Timely and efficientprocessing of customer documentation to pre-determined targets, whilemaintaining controlled process.

  • Provision of OrderAcknowledgments for customer base to agreed timescales and process control.

  • Liaise with plantscheduler for available build requirements to meet with customer requests.

  • Completion ofcancellation of customer requests / orders, completion of process controls.

  • Maintain customerprofiles for order entry use.

  • Maintain customer partnumbers for order entry use.

  • Obtain quotations fromagreed supply base for specific customer requests.

  • Comply with establishedregulatory procedures within the distribution of machines to both domestic andexport markets, i.e. inco terms, custom / duty regulatory provisions.

  • Creation and maintenanceof customer order-boards.

  • Provide sickness andholiday cover within the wider Order Management Customer Service group asrequired.

  • Communication oflead-times to customer base.

  • Liaise with FC andglobal planner for delivery to promise date.

  • Visit customers as requiredto maintain adequate working relationship.

  • Ensure attention todetail in delivering customer needs onto the required systems.

  • Acts as “conscience oforganization” with respect to assisting sales managers with specific customerdecisions.

  • Personal and siteresponsibility for health and safety issues pertaining to role.

  • Print, mail, and filecustomer invoices.

  • Answer customer phonesin a timely manner to meet customer response metrics.

  • Excellentcustomer-focused skills to be able to follow-up and take initiative to providethe customer with timely updates.

  • Excellent organization,time management, communication - both written and verbal, and team-orientedskills.

  • Performance will bemeasured based on targets/metrics and timely resolution of tactical tasks.

  • Location is flexible to Shoreview, MN.

  • Provide consultative, pre-sales support information tocustomers (lead time, availability, minor technical support, policy), makingrecommendations and providing guidance.

  • Performs order management functions for a specific set ofcustomers/accounts; responsibility for the entire order life cycle (specialpricing discounts, change order & cancellation processing, invoicing/creditmemos).

  • Act as single point of contact to the customer for orderinquiries.

  • Possess general understanding of logistics, transportation,warehousing needs of assigned customer base.

  • Liaises with internal production, planning & materialsteams to ensure prompt, accurate and timely order throughput.

  • Communicate with staff from other areas in the organizationsuch as production, warehouse, or logistics to confirm the status of orders andresolve customer complaints.

  • Support Order Management Customer Service departmental goals and initiatives to become amore proactive customer support organization: develop, document and enhancestandard sales administrative practices as they pertain to customercommunication, manufacturing communication and order throughput processes.

  • Identify ideas and develop proactive communications toassigned customer base, regarding processes, policy and / or best practices.

  • Hosts customers at local plant for customer visits, witnesstests and/or factory tours.

  • Participates in continuous improvement projects.



Fluency in Spanish is required (reading, writing, speaking), Portuguese preferred

Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.

Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.

Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus

Education, Licenses,Certifications

B.S or B.A. required


2 years of previous customer service experience required

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Florida-Pembroke Pines-US, FL, Miramar, Cummins Power Generation

Other Locations United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Mar 19, 2018, 5:07:40 AM

Unposting Date Ongoing

Req ID: 180001NN