Cummins Inc. Service Engineer- Technical Advisors #IN783 in Seymour, Indiana
Service Engineer- Technical Advisors #IN783
Service Engineer Technical Advisor #IN783
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Power Generation Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity for Service Engineer Technical Advisor #IN783 in Seymour, Indiana
Your impact will happen in these and other ways:
Act as a technical liaison between the Cummins field service organization and the Engineering, Quality and Manufacturing organizations to identify, define and prioritize complex product issues and to implement solutions.
Identify complex service issues and initiate problem solving, document cost and customer impact information to establish priority for corrective action utilizing the 7 Step Product Problem Solving Process.
Incorporate Fault Tree Analysis into the 7-step process. Lead or manage failure analysis processes with Field Service, Warranty, and Engineering to communicate and define issues.
Utilize knowledge of Warranty and Policy Support to support OEM’s, Distributors, and end user customers to maintain excellent partnerships and relationships.
Partner with distributors, dealers and customers to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality and Apply Rapid Problem-Solving process and use databases to help solve problems.
Select and perform the required measurements for data gathering and analysis to determine data quality and to apply predefined applications to data sets.
Utilize Hazard Analysis and lead Hazard Analysis teams to support product development teams and problem-solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data.
Ability to conduct Field Investigations, including organizing the investigation with field organization and using service tools for diagnosis, analyzing data and generating a field investigation report.
Utilize Production Part Approval Process (PPAP) and Advanced Product Quality Planning (APQP) to ensure good quality process changes for existing products.
Participate proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.
Create initial publication and subsequent revision of service literature.
Ensure new information regarding technical solutions and service procedures is communicated to the service organization.
Skills and Experience Required:
7 Step Product Problem Solving Process
Fault Tree Analysis
Failure analysis processes
Rapid Problem-Solving process
Select and perform the required measurements for data gathering and analysis
Field Investigations, including organizing the investigation with field organization and using service tools
Production Part Approval Process (PPAP) and Advanced Product Quality Planning (APQP)
Required Education, Licenses or Certifications
Position requires a Master’s Degree in Industrial Engineering or related field 3 years of experience as a Service Engineer or related position.
Alternatively, the employer will accept a Bachelor’s degree in Industrial Engineering or related field and 5 years of experience as a Service Engineer or related position.
JOB SITE: Seymour, Indiana
WORK HOURS: 40 hours/week - 8:00 am to 5:00 pm
To apply, go to www.cummins.com and refer to Job ID #IN783
Compensation and Benefits
Base hourly rate commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com
Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins
Primary Location United States-Indiana-Columbus-US, IN, Seymour, Cummins Industrial Center
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Sep 5, 2019, 12:00:00 AM
Unposting Date Sep 20, 2019, 11:59:00 PM
Req ID: 190003US