Cummins Inc. Service Writer in Savannah, Georgia

Service Writer


Service Writer

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Cummins delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Savannah, GA for a Service Writer.

Your impact will happen in these and other ways:

  • Provide key customer contact to promote quality customer service and increase business within the branch location.

  • Act as primary liaison with customers to provide quotes and schedule work in the shop.

  • Ensure that service processes are followed.

  • Resolve customer concerns in connection with either Cummins, Inc. or distributorship warranties.

  • Have working knowledge of warranty alerts, product updates, and all other product information.

  • Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance.

  • Assess customer's needs, gather pertinent information, and open work orders.

  • Interface with customers to answer service questions both over the phone and in person.

  • Close repair orders as needed.

  • Contact service customers and inform them of open schedules to increase shop business.

  • Promote the overall appearance of the shop by maintaining a clean and orderly department.

  • Ensure the professionalism of service department employees to project total quality and customer-led mindset.

  • Assist in the scheduling of shop job assignments.

  • Supervise flow of business process.

  • Complete repair job including material and labor pricing, invoicing, and collecting from the customer.

  • Determine specific warranty/policy coverage.

  • Collect from cash customers and be able to explain invoice if necessary.


Skills and Experience Required:

Must possess superior interpersonal and excellent customer service skills.

Strong computer skills.

Ability to read, understand, and interpret all service manual topic, parts manuals, warranty alerts, campaigns, SRT manuals and Quick Serve on-line. Be able to instruct and assist technicians with this information.

Must possess leadership qualities and self-motivation.

Familiar with Cummins products and applications.

Well-acquainted with all tools, replacement parts, and equipment needed to repair Cummins products.

Legible handwriting.

Must have knowledge of warranty policies.

Knowledge of BMS system.

Must have an internal drive for customer service and provide an elevated level of service for internal and external customers. Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others.

Required Education, Licenses or Certifications:

High School Diploma/GED or relevant experience to the position.

Compensation and Benefits:

Base Salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


Primary Location United States-Georgia-Savannah-US, GA, Savannah, Cummins Power South

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jul 9, 2018, 11:29:37 AM

Unposting Date Ongoing

Req ID: 180003WP