Cummins Inc. Field Service Engineer - Engines in San Leandro, California
Field Service Engineer - Engines
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Field Service Business Unit delivers reliable, durable, high performing products and services to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in San Leandro, CA for a Field Service Engineer - Engines. Cummins USA is where you can work on industry leading projects.
Your impact will happen in these and other ways:
Provide technical support for complex service related issues.
Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
Formulate and direct complex repair plans.
Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
Manage the escalation of more complex requests to the appropriate level of support.
Lead diagnostic support and escalation process improvement activities.
Maintain knowledge and technical understanding of current products and new products.
Promote Cummins Service capability and service programs to increase sales.
Distribute technical communications to the assigned region.
Investigate product issues at customer or dealer locations.
Mentors and coaches technicians in the region to improve capability.
Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance. Knows when/if diagnostics should/could be applied; capable of applying it at the basic level.
Component Failure Analysis - Demonstrated capability to analyze engine and/or power generation equipment failures at the component level and to collect the relevant data to develop and support the analysis and conclusions. Demonstrated knowledge by conducting failure analysis on multiple systems and equipment.
Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.
Distribution/Service Network Knowledge - Demonstrated results in communicating and working with Distributor personnel to complete performance plan objectives which require integration with the global distribution network. Can serve as a trainer/mentor for this skill.
Field Investigation - Ability to conduct all aspects of a field investigation including; organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report. Has completed multiple field investigations. Can train/mentor this skill.
Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not. Has the capability to determine root cause of failure and assign accountability. Is able to communicate the decision in a diplomatic manner. Coaches/trains employees.
Education, Licenses, Certifications
College or technical trade school or equivalent degree, or equivalent experience, required.
Intermediate level of relevant work experience required.
Core Value: Able to demonstrate the capability to manage every customer interaction with CARE - Caring, Accurate, Responsive and Easy. Safety: JSA completed for ALL field visits or/and investigations and documented in the service request. Adheres to all CFSE safety requirements, PPE requirements and customer site-specific requirements.Technical Skills: Has the knowledge to be able to provide technical assistance and repair direction on HMLD on highway and off-highway product; knowledge of other products is also valuable. Contributes to knowledge reuse initiatives (create QSOL, EDS, Guidance tickets and/or help publish knowledge articles for OKM) the objective is to ensure that next time we can solve the issue faster and/or at the lower support level.Quality of Service Requests: Ensure necessary details are communicated; include the What, Why, When and How; such that if someone elsewhere to pick up the lead on the CCR (Cummins Care Request) they are able to quickly follow the instructions and understand the intent of direction given by reading the content of service requests. Prior to closing the CCR ensure information being documented into the CCR is per guidelines provided in CFSE work instructions, this makes it easier to mine the data for future use. Communication: Able to actively participate and/or lead communication of technical information dissemination to key stakeholders via lunch and learns, emails, bench meetings and conference calls). Demonstrate that we leverage the entire network and share knowledge freely and intentionally (examples for paths to disseminate information; PIRs, TTM Escalation, monthly CFSE calls, feed information into knowledge management and monthly training sessions held by the CFSE SMEs). Leadership: Develop relationships with the CFSE’s and key stakeholders (SME, TTM, Regional Leadership, etc.). Mentor others (L1, L2, L3, shop technicians, etc.) and lead by example. Influence and involve yourself in improving people, processes, or advancing top issues. Champion/Lead/Participate in special projects to improve overall efficiency and existing processes for Cummins Care.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
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Primary Location United States-California-San Leandro-US, CA, San Leandro, Cummins Pacific 14775
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Jun 6, 2018, 1:32:34 PM
Unposting Date Ongoing
Req ID: 1800039J