Cummins Inc. Customer Support Representative in San Leandro, California
Customer Support Representative
Customer Support Representative
Extraordinary Technology Requires Extraordinary People!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
The Cummins Sales and Services branch in San Leandro, California , is looking for an experienced Customer Support Representative . The support representative is responsible for receipt and processing of subscription-based services throughout the Cummins Pacific Region as well as provide maintenance for the Cummins Information Systems (Quickserve Online).
Engages with the customer either in person, over the telephone or e mail
Processes inbound requests for subscription-based renewals
Data entry of all necessary customer information into multiple databases
Instruct customers on the use of various subscriptions and forms
Train on our latest products
Complies with all safety policies and procedures at all times
Performs other administrative and or Customer Service related duties as may be assigned to me business needs.
Self-motivated, team player with the ability to work and communicate well with customers and co-workers
Demonstrated commitment to creative thinking for continuous improvement
Demonstrated ability to initiate, expedite and follow through to task completion
Demonstrated ability to positively react to change in environment, processes and people
Demonstrated proficiency in Windows and Microsoft Suite
Education and Experience:
High school graduate or equivalent
1 - 3 years customer service experience required
BMS knowledge desirable
Knowledge of Cummins supporting technology preferred (Insite, Quickserve Online)
Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.
Primary Location United States-California-San Leandro-US, CA, San Leandro, Cummins Pacific 14775
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Aug 6, 2018, 7:29:59 PM
Unposting Date Ongoing
Req ID: 1800048U