Cummins US & Canada

Job Information

Cummins Inc. Lead Quality Technician - Containment Response in Rocky Mount, North Carolina

Lead Quality Technician - Containment Response


Lead Quality Technician - Containment Response

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Lead Quality Technician - Containment Response to join our team specializing in Quality for our Engine business segment in Rocky Mount, NC

In this role, you will make an impact in the following ways:

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Resourcefulness - Securing and deploying resources effectively and efficiently.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.

  • Decision quality - Making good and timely decisions that keep the organization moving forward.

  • Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, “Metrology” e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.

  • Laboratory Management - Leads technical resources while managing the business aspects of a laboratory using measure to control both the technical and business aspects of the organization and assuring the requirements of the appropriate certifications and/or accreditations are met.


To be successful in this role you will need the following:

  • Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

  • Investigate customer issues reportedthrough the MNC (Material Non-Conformances) process in Cummins Quality Portal(CQMS).

  • Daily communication and problem resolution with Customer Quality Liaisons.

  • Coordinate with other quality teams as necessary to ensure proper containment is implemented for MNC’s.

  • Submit RFC’s (Request for Change) as necessary to implement Step 3 Improvements.

  • Submit lab work orders for customer suspect nonconforming material.

  • Escalate to responsible engineer, as necessary.

  • Drive to close MNCs, investigate issues, and ensure complete and accurate information deliverance to the Customer Quality Department.

  • Engine knowledge preferred but not required

  • Basic Proficiency needed in Excel, Power-point, Word, and Data Analysis

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Shop

Recruitment Job Type Shop

Job Posting Nov 3, 2022, 3:36:19 AM

Unposting Date Ongoing

Organization Engine Business

Req ID: 220008E6