Cummins US & Canada

Job Information

Cummins Inc. IT Customer Support Technician II in Rocky Mount, North Carolina

IT Customer Support Technician II


Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.

Must work collaboratively with others.

Performs IT production support for assigned area(s) according to documented processes.

Diagnose and problem solve issues with IT hardware or software components with direction.

May require ability to install, configure, or disposition IT hardware and/or application issues.

Troubleshoots assigned issues per department standards and escalates if unable to resolve.

Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.

Provides one-on-one training for less experienced associates on IT support processes and tools.

Assists with additional IT responsibilities as assigned.

Is familiar with SLA / Operational Level Agreements between other IT Services Provided.


Qualifications - External

To be successful in this role you will need the following:

  • This role is responsible for technical support of hardware and software

  • A minimum of 2 years constant technical support or IT helpdesk experience or an Associates Degree in a related field.

  • The position will contribute to the troubleshooting of hardware and software issues for employees and applicants

  • Partner with other team members to ensure that issues are resolved in a respectable timeframe and that all issues are effectively resolved.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

As this is a GPP IIthere are no additional responsibilities not captured in the GPP. It’s generalline support during 3rdshift and all that encompasses from softwareto hardware.


Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 8, 2022, 2:09:12 PM

Unposting Date Ongoing

Organization Engine Business

Req ID: 2200097N