Cummins Inc. Service Writer in Omaha, Nebraska

Service Writer


  • Develop all follow up residual repair quotes generated from a Planned Maintenance Service and deliver completed quote to the FSPG Service Writer

  • Work closely with Service Supervisors, Parts Personnel, and Technicians to validate quote being sent to customer

  • Review established maintenance guidelines to ensure customer has been notified and/or quoted for recommended maintenance intervals on their equipment

  • Follow process and procedures as outlined in QSSM manual

  • Process fluid analysis samples and monitor exceptions

  • All other duties as necessary



Strong PC keyboard and software skills

Familiarization with Microsoft Office (Word, Excel, PowerPoint, Access)

Strong communications skills – active listening, note taking, writing and speaking

Familiarization with BMS modules to include Service Lookup, Work Order, Recommended Repairs, and PM Contracts

Ability to learn new skills and adapt to new concepts and procedures


Demonstrates commitment to creative thinking for continuous improvement

Effective time management and priority setting

Take a proactive role in the continual improvement of the Planned Maintenance process


Ability to work through conflict and use effective problem solving techniques

Develop a positive relationship between Service Supervisors, Technicians, Parts Operations and the customer

Actively contribute to a team atmosphere


Lead by example

Follow through on commitments and encourage teamwork

Demonstrate the ability to anticipate customer needs, follow-through and implement (new) processes

Encourage input and creative thinking

Position will support PM Residual Sales for Nebraska and South Dakota

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Nebraska-Omaha-US, NE, Omaha, Cummins Central Power, 136th Street

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Apr 4, 2018, 3:07:48 PM

Unposting Date Ongoing

Req ID: 1800023X