Cummins Inc. FSPG Service Coordinator (Scheduler) in Omaha, Nebraska
FSPG Service Coordinator (Scheduler)
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
Cummins is looking for an extraordinary FSPG Service Coordinator (Scheduler) to be located at our Omaha, Nebraska branch.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
- Schedules and plans all technician work including planned maintenance, diagnosis and repair, prioritizing efficient work
flow and quality excellence including emergency situations
Reviews and makes daily adjustments as necessary to Technician’s time cards
Process and invoice Planned Maintenance and Planned Maintenance
Residual work orders as time allows
Communicates schedules with customers and associates as needed
Follows all applicable steps of the Quick Serve process
Works closely with the Field Service staff members assisting with and providing resources to complete all service events in
a timely manner
Assist with Service Writer duties as necessary
Fosters an environment that promotes safety, employee satisfaction, and retention
Performs on-call rotation as required
All other duties as assigned by the Customer Support Leader and/or Management
Minimum two years of experience in this or a related field or position
Basic knowledge of power generation and/or diesel engines preferred
Customer service skills that demonstrate the company’s Service Excellence commitment.
Prior experience using a computer and keyboard to complete work.
Demonstrated proficiency in MS Office tools such as
Word and Excel
Organizational and time management skills
Able to multi-task in a fast paced work environment
Ability to communicate technical information effectively
Analytical skills to make decisions where procedures and processes are not clearly defined
Ability to contribute to system improvement process
Commitment to task and results oriented
Excellent communication skills (active listening, writing, speaking & telephone)
Demonstrated ability to work through conflict and use effective problem solving techniques
Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers
Ability to accomplish organizational goals and obtain results through others
Demonstrated ability to initiate, expedite, and follow through to project completion
Ability to positively react to change in environment, process and people
Strong work ethic
Understanding of and ability to enforce safety rules and programs
This position will be responsible for scheduling Field Service Power Generation technicians in Omaha and surrounding
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Primary Location United States-Nebraska-Omaha-US, NE, Omaha, Cummins Central Power, 136th Street
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Sep 12, 2018, 1:28:47 PM
Unposting Date Ongoing
Req ID: 18000679