Cummins Inc. Engine Field Service Technician Level II in Odessa, Texas

Engine Field Service Technician Level II


Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.

Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.

Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.



Skill Level A

Level I Technician plus:

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus:

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit


Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.


Primary Location United States-Texas-Odessa-US, TX, Odessa, Cummins Southern Plains

Job Type Shop

Recruitment Job Type Technician

Job Posting Feb 13, 2018, 10:13:19 AM

Unposting Date Ongoing

Req ID: 180000YI