Cummins Inc. FSPG Service Writer in Oak Creek, Wisconsin

FSPG Service Writer


Responsible for the entire workflow and successful outcome of each Service event .

Works closely with the Field Service Supervisor assisting with and providing resources to complete all service events in a timely manner.

Primary point of customer contact, following the Quick Serve process, including estimate creation and acceptance, work order creation, invoicing, etc., while maintaining open communication with both internal and external customers.

Responsible for keeping the customer and service group notified of the status of the service event.

Assist with Service Coordinator duties as necessary.

Completes warranty registration, claims, and responds to warranty claim information requests.

Performs on-call rotation as required.

Manage work in process to ensure Key Performance Indicators (KPIs) and departmental goals are achieved.

Adheres to company policies within group demonstrating fairness and consistency.

Fosters an environment that promotes safety, employee satisfaction, and retention.

All other duties as assigned by the Customer Support Leader and/or Management.



Minimum two years of experience in this or a related field or position

Basic knowledge of power generation and/or diesel engines

Customer service skills that demonstrate the company’s Service Excellence commitment.

Prior experience using a computer and keyboard to complete work. Demonstrated proficiency in MS Office tools such as Word and Excel

Organizational and time management skills

Able to multi-task in a fast paced work environment

Ability to communicate technical information effectively

Analytical and leadership skills to make decisions where procedures and processes are not clearly defined


Ability to contribute to system improvement process

Commitment to task and results oriented


Excellent communication skills (active listening, writing, speaking & telephone)

Demonstrated ability to work through conflict and use effective problem solving techniques

Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers


Ability to accomplish organizational goals and obtain results through others

Demonstrated ability to initiate, expedite, and follow through to project completion

Ability to positively react to change in environment, process and people

Ability to delegate to and empower others

Strong work ethic

Understanding of and ability to enforce safety rules and programs

This position will serve as the Service Writer for Field Service Power Generation Technicians in Wisconsin.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Wisconsin-Milwaukee-US, WI, Oak Creek, Cummins NPower Milwaukee

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jul 8, 2018, 10:47:16 PM

Unposting Date Ongoing

Req ID: 180003TA