Cummins US & Canada

Job Information

Cummins Inc. Service Coordinator in North Las Vegas, Nevada

Service Coordinator

Description

We are looking for a talented Service Coordinator to join our team in Las Vegas, NV.

In this role, you will make an impact in the following ways:

  • Serving as a key customer contact to promote quality customer service and increase business within the branch location.

  • Assessing customer’s needs, gathering pertinent information and opening work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop.

  • Developing diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.

  • Developing positive relationships with key customers and resolving customer concerns regarding service or distributor warranties.

  • Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction.

Qualifications

Education, Licenses, Certifications

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience

  • No prior technical work experience required. Previous customer service experience is preferred.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization

Job SERVICE

Primary Location United States-Nevada-North Las Vegas-US, NV, North Las Vegas, Rocky Mountain 2807

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 4, 2022, 12:42:44 PM

Unposting Date Ongoing

Req ID: 210002IF

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