Cummins Inc. Service Coordinator in North Las Vegas, Nevada
We are looking for a talented Service Coordinator to join our team in Las Vegas, NV.
In this role, you will make an impact in the following ways:
Serving as a key customer contact to promote quality customer service and increase business within the branch location.
Assessing customer’s needs, gathering pertinent information and opening work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop.
Developing diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
Developing positive relationships with key customers and resolving customer concerns regarding service or distributor warranties.
Monitoring key performance metrics for the workshop, including labor productivity and customer satisfaction.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
No prior technical work experience required. Previous customer service experience is preferred.
Primary Location United States-Nevada-North Las Vegas-US, NV, North Las Vegas, Rocky Mountain 2807
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting May 27, 2021, 10:14:24 AM
Unposting Date Ongoing
Req ID: 210002IE