Cummins US & Canada

Job Information

Cummins Inc. Service Engineer Support Provider in Nashville, Tennessee

Service Engineer Support Provider

Description

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Distribution Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Nashville, Tennessee. Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:

  • Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.

  • Document customer inquiry information within appropriate Cummins systems.

  • Provide prompt assistance to customers through various media.

  • Resolve customer issues through an understanding of Cummins processes, systems, and practices.

  • Escalate complex issues providing documentation through process.

  • Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.

  • Provides suggestions on how the existing processes can be made more customer centric or efficient.

  • Ability to understand existing and new Cummins processes, systems, and practices.

Qualifications

Experience:

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience.

Demonstrate abilities to read and apply technical information from Cummins published materials (Service Manuals, Warranty Manuals, Technical Service Bulletins, etc).

Ability to use published materials to determine root cause of failure and/or assign warranty responsibility of the failure to Cummins or other party.

Expected to communicate technical information to customers on the phone and document their direction in various systems.

Willingness to learn and be coachable as technical information changes and is updated.

Skills:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Schedule Management - Manages the project schedule using the recommended project management tools and processes to drive completion within the agreed timeline.

Scope Management - Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.

Project Resource Management - Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.

Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits

Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-Tennessee-Nashville-US, TN, Nashville, CBS Customer Care

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Dec 5, 2019, 4:17:45 PM

Unposting Date Ongoing

Req ID: 19000518

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