Cummins Inc. Service Advisor in Nashville, Tennessee
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
Position is responsible for managing the customer's experience for the Power Generation environment.
Excellent verbal communication skills with external and internal customers.
Understands the service process, and their role within the process.
An understanding of service metrics and the activity that affects the metrics.
Integrity, enabling trust between both external and internal customers.
Initiates contact with the customer, either in person or over the telephone.
Schedules customer work and updates the appointment calendar as needed.
Creates work orders electronically.
Checks in and inspects all customer vehicles/equipment.
Understands and has a working knowledge of Cummins Business Management System.
Updates customers on their service event status.
Processes payments after the service event.
Actively involved in service center marketing and upselling.
Effectively communicates the needs of the customer to the technicians and parts personnel.
Assures the customer’s expectations are being communicated to everyone involved in the service event.
Works with parts to ensure proper and timely ordering for customer experience.
Analysis/problem solving with basic knowledge of engine technology.
PC skills for written communications.
Demonstrates leadership and motivates others in a team environment.
Demonstrates commitment to and creative thinking for continuous improvement.
Participates in the process of continuous improvement for customers, employees and the Company.
Takes active role in NPS (customer surveys) measures and improvement strategy.
Actively engaged in our safety culture, looking out for the safety of their selves and co-workers.
Excellent communications skills - active listening, writing, speaking and telephone.
Demonstrates ability to work through conflict and strong negotiations skills.
Effective user of good problem-solving skills.
Ability to develop and maintain a good business relationship with customers.
Excellent planning, organizational and time management skills.
Demonstrates ability to initiate, expedite and follow through to task completion.
Education, Licenses, Certifications
Minimum high school graduate or equivalent.
Experience necessary in handling customers in a courteous and professional manner
Familiar with Parts process a plus
Minimum 2 years of experience in Service Dept
Power Generation experience and repair process a plus.
Ability to positively react to change in environment, processes and people.
Ability to make quick decisions, have a decision-making process in place.
Has the ability to overcome stressful/difficult situations with customers with a positive outcome.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
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Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Cummins Crosspoint
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 11, 2019, 4:53:07 PM
Unposting Date Ongoing
Req ID: 190000ZM