Cummins Inc. HR IT Support and Operations Lead in Nashville, Tennessee

HR IT Support and Operations Lead


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Columbus, Indiana for an HR IT Support and Operations Lead. Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:

Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users. Coaches and mentors less experienced team members.

Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for systems.

Leads new employee technology setup, including computer setup and delivery and system access.

Resolves issues not readily evident and performs authorized changes and upgrades to existing systems.

Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.

Performs complex root-cause analysis to identify issues.

Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization


Skills and Experience Required:


Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

Hardware/Networks/Operating System Interaction - The ability to understand the basic tenets of the physical IT system and that system's relation to the application

Production Support - Experienced in multiple aspects of production support processes, including monitoring and troubleshooting customer response and physical security.

IT Change Management Process - Ability to systematically control changes to Information Technology (IT) systems and maintain their integrity and traceability throughout their life cycle.

Analyze Issues - Understands complex concepts and problems and identifies how they relate to key processes

IT Architecture - Knowledge of concepts and philosophies regarding the design and deployment of information technologies and associated architectural concepts, principles and tools.

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject preferred.


Intermediate level of relevant work experience required.

  • Experience with applications like Oracle HRMS, Oracle OBIEE or Oracle HCM will be plus.

  • Perform as the primary technical liaison between IT and HRIS, gathering service requirements and support from stakeholders.

  • Strong experience in software development, including change and release management.

  • Responsible for seamless execution of production support services of assigned set of HR applications.

  • Establish and maintain a solid working relationship with assigned BU IT and business customers to understand their concerns and business priorities.

  • Ensure for assigned set of applications/BU, support services are managed through service level agreements and metrics with Global Preferred Vendors (GPV).

  • Ability to coordinate with teams of multi-discipline resources for triaging business critical IT system issues. Help remove obstacles to expedite resolution and maintains appropriate stakeholder communication.

  • Lead root cause analysis of complex and/or repeating issues with the aim of improving HR solution stability.

  • Familiar with legislation and methods for the protection of Personally Identifiable Information (PII) including HIPAA and GDPR

  • Support Sarbanes and Oxley audit processes in monitoring changes and segregation of duties responsibilities.

  • Comfortable in sending out communication to larger audience.

Alternate work location of Nashville, TN is acceptable

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Indiana-Columbus-US, IN, Columbus, Sears Building

Other Locations United States-Tennessee-Nashville-US, TN, Nashville, Cummins Business Services

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Mar 1, 2018, 5:43:13 PM

Unposting Date Ongoing

Req ID: 18000190