Cummins US & Canada

Job Information

Cummins Inc. Cummins - Customer Order Management Analyst - PSBU - Nashville, TN in Nashville, Tennessee

Cummins - Customer Order Management Analyst - PSBU - Nashville, TN


Cummins - Customer Order Management Analyst - PSBU - Nashville, TN

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Order Management Analyst to join our team for our location in Nashville, TN.

In this role, you will make an impact in the following ways:

  • The Customer Order Management Representative Level III under minimal supervision and in accordance with Cummins Delegation of Authority Policy uses analytical and quantitative methods to understand, predict, and enhance supply chain processes.

  • Collaborative cross-functional intelligence to validate and execute the demand plan and shorten the order to cash cycle.

  • Aligns the supply plan with the demand plan and drives stability in the supply chain.

  • Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.

  • Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.

  • Maintain accurate records of all internal and external interactions in the appropriate database/system.

  • Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation.

  • Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance.

  • Conformance claims via the Quality Management System.

  • Knowledge of Quality Management Systems.

  • Supports Supervisor with hosting customer visits at local facility.

  • Prepare and distribute standard and customized internal and customer reports.

  • Understands Customer Order Management policies, procedures and metrics.

  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

  • Serves as Quality Management Systems Champion (e.g. Internal Auditor Certification) and/or Subject Matter Expert.

To be successful in this role you will need the following:

  • Degree in related field preferred.

  • 2 plus years of relevant customer order management, account management or in the supply chain field

  • This position may require licensing for compliance with export controls or sanctions regulations.

  • Team focused and passionate about customer support

  • Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives

  • Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail

  • Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)

  • Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems

  • Fluent Bilingual (English - Spanish) is required for this Role

  • Medium/Advanced Experience with GOMS Preferred

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization



Primary Location United States-Tennessee-Nashville-US, TN, Nashville, CBS Customer Care

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jul 25, 2022, 9:39:42 AM

Unposting Date Ongoing

Organization Corporate

Req ID: 220005A0