Cummins US & Canada

Job Information

Cummins Inc. Benefits Contact Center Representative in Nashville, Tennessee

Benefits Contact Center Representative


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Cummins Business Service Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Nashville, Tennessee for a Benefits Contact Center Representative. Cummins USA is where you can work on industry leading projects.

The successful candidate will:

  • Handle all customer calls with the highest level of customer service in a courteous and professional manner.

  • Research and resolve all customer issues and concerns using desktop resources and subject matter experts.

  • Communicate accurately all plan rules and provisions.

  • Document accurately and timely online call notes in a manner that others can understand the nature of the call and actions taken for resolution.

  • Coach employee on use of external resources.

  • Return all phone and email customer inquiries within 24 hours.

  • Research inquiries against Call Guide, SPD’s and other tools/job aids.

  • Perform related duties as assigned by Benefits Contact Center Manager.

Your impact will happen in these and other ways:

  • Resolves benefits related inquiries or issues for plan participants at various levels of complexity.

  • Supports and has in depth knowledge in the administration of employee benefits programs which may include health, disability, welfare, mobility and retirement plans; maintains compliance with plan design and government legislation.

  • Contributes to organizational compliance with internal and external requirements. May provide input for the design and improved delivery of benefit plans, programs and procedures.

  • Guides plan participants on benefits processes, investigates issues, and provides problem resolution.

  • Responds timely to inquiries requiring interpretation of plan documents; provides recommendations to benefit related issues.

  • Generates required internal and external reports for benefit program administration; supports analysis to evaluate benefit plan and strategy effectiveness and to support required legislative filings.

  • Maintains benefit records and prepares documents necessary for implementing benefit coverage.

  • Recommends improvements to administrative processes. Provides superior customer service—respond courteously, accurately and in a timely fashion to benefit questions and requests.

  • Prepares materials for the delivery of training to employees and Line Human Resources.

  • Serves as a contact between the external benefits suppliers, employee groups and Line Human Resources.

  • Acts as an informal resource for colleagues with less experience.



Compensation and Benefits Administration - Translates Cummins plan design, statutory and tax requirements in the communication and delivery of compensation and benefit programs.

Human Resources Business Process Execution - Manages the execution of Human Resources business processes, seeking efficiency, accuracy, positive business performance outcomes and operational agility; integrates activities across processes as needed; assures compliance with process and legal requirements; effectively balances process requirements and business leader needs.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Being resilient - Rebounding from setbacks and adversity when facing difficult situations.

Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.


  • Minimum two years of relevant experience.

  • Human Resources or Benefits experience is required.

  • Computer software proficiency.

  • Prior experience in a multi-faced customer service environment preferred.

Required Education, Licenses or Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins

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Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Cummins Business Services

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 24, 2020, 8:05:00 AM

Unposting Date Ongoing

Req ID: 2000001M