Cummins Inc. AR Call Center Analyst in Nashville, Tennessee
AR Call Center Analyst
Works with internal and external customers in an inbound call center to address account concerns and ensuring aid in resolution of more complex problems. Performs activities under minimal supervision.
Answers basic and more complex inquiries by clarifying desired information; researching, locating and providing information.
Handles a variety of customer inquiries as a result of collection attempts.
Interacts with distributor branch personnel to aid in resolution of customer concerns.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
Acts as a point of escalation for more complex issues.
Assists with monitoring Key Performance Indicators (KPI) set for team.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Cummins Business Services
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Oct 12, 2021, 2:05:13 PM
Unposting Date Ongoing
Req ID: 210006U6