Cummins Inc. Customer Order Managment (COM) Rep - Hourly in Mineral Point, Wisconsin

Customer Order Managment (COM) Rep - Hourly


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Cummins develops industry-leading after-treatment technology designed to meet our customers’ needs for performance and reliability, while optimizing fuel economy and cost savings. We are a global leader in designing, manufacturing and integrating exhaust after-treatment solutions to meet the highest emissions standards worldwide. Cummins helps customers meet tomorrow’s emissions standards today with innovative, flexible and integrated technology for light-, medium-, heavy-duty and high-horsepower commercial on- and off-highway markets.

This is an exciting opportunity in Mineral Points, Wisconsin for a Customer Order Management (COM) Rep.

Cummins USA is where you can work on industry leading engineering projects such as New Product Development, Value Package Introduction and Systems Product Validation.

This position is responsible for managing the delivery flow and the associated needs of sister plants, distributors and other Emission Solutions internal customers. As the primary liaison, this role will ensure that CES maintains a high level of customer service while protecting the interest of CES operations and overall business objectives. The representative will maintain accurate, reliable processes and communicates these processes both internally and externally.

This individual will have primary decision-making responsibility associated with daily order management for internal CES operations. Daily functions can include, but are not limited to order maintenance, transportation coordination, and daily communication with customers. The ability to work cross-functionally within the Cummins organization is also critical to this role.

Key Responsibilities:

§ Facility problem resolution between customers and plants

§ Track, report and elevate customer issues

§ Manage order flows for assigned customers

§ Help to coordinate, schedule and facilitate new orders and order changes

§ Oversee and coordinate daily shipments to ensure on-time delivery

§ Proactively work to protect the customer from production variances

§ Coordinate changes to the planned ship schedule with customers that may result from production disruption, material shortage etc.

§ Support new product introductions and customer requested application changes

§ Identify and help implement process and system improvements

§ Facilitate setup of new customers within order management system

§ Participate in the establishment and execution of COM functional excellence


Compensation and Benefits

Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Skills & Abilities:

§ Good written and oral communication skills

§ Ability to follow directions

§ Troubleshooting and problem solving

§ Organized

§ Multitask

§ Self motivated

Education & Experience:

§ 1-2 years experience working in a similar position is preferred

§ Understand or gain proficiency in MS Office, SOMS and GIEA


Primary Location United States-Wisconsin-Madison-US, WI, Mineral Point, FGD Nelson Plant

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jun 5, 2018, 11:08:31 AM

Unposting Date Ongoing

Req ID: 180003BH