Cummins Inc. Service Supervisor in Miami Lakes, Florida
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Learn more about this role and how you can begin Working Right .
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
Supervises small groups of employees who install, service, and repair equipment and machinery.
Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Channel Repair Process - QuickServe- Able to lead others in executing the QuickServe process. Demonstrateimprovements using the QuickServe Customer Meter/Net Promoter Score data. Ableto identify correlation between key service performance indicators andQuickServe Customer Meter to determine how well the process is being executed.
Service Cross Functional Knowledge -Basic understanding of the service processes, both retail and service support.Experience with the tools of service such as diagnostic procedures, technicalsupport, and reliability improvement. User should have experience in fieldinvestigation of product failure. User should understand diagnostic proceduresand how our product is serviced in the field.
Communication - Written and Verbal -Is able to effectively and clearly communicate in both written and verbalmeans.
Analyze Issues - Some knowledge orawareness of how to analyze issues. Demonstrates basic analysis of issues andsome application of logic and problem solving skills. Identifies the connectionbetween different issues and problems.
Manage Execution - Some knowledge orawareness about how to manage execution. Limited evidence of structuredapproaches to managing execution.
Claims Management System - Awarenessof the Claims Management Systems. Also has some knowledge of Cummins productsand their respective warranty coverage's. Familiarization with the WarrantyAdministration Manual, campaigns, Temporary Repair Practices, and warrantyalerts.
Focus on Customer Needs - Basicunderstanding of customers.
Educationand Experience Required:
Highschool diploma or equivalent
Technicaltrade school degree or equivalent education, or equivalent experience required
Knowledgeof engines & diesel industry a plus
Relevant work experience, includingteam leadership experience, preferred.
Compensation and Benefits
Basehourly rate commensurate with experience. Additional benefits vary betweenlocations and include options such as our 401(k) Retirement Savings Plan, CashBalance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account,Domestic Partners Coverage and a full complement of personal and professionalbenefits.
Cummins and E-verify
AtCummins, we are an equal opportunity and affirmative action employer dedicatedto diversity in the workplace. Our policy is to provide equal employmentopportunities to all qualified persons without regard to race, gender, color,disability, national origin, age, religion, union affiliation, sexualorientation, veteran status, citizenship, gender identity and/or expression, orother status protected by law.
Cumminsvalidates right to work using E-Verify. Cummins will provide the SocialSecurity Administration (SSA) and, if necessary, the Department of HomelandSecurity (DHS), with information from each new employee’s Form I-9 to confirmwork authorization.
Ready to work with ground-breaking products and technology? Apply for thisopportunity to start your career as an extraordinary Tech with Cummins today.
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Primary Location United States-Florida-Miami-US, FL, Miami Lakes, Cummins Power South
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Jul 4, 2018, 8:14:59 AM
Unposting Date Ongoing
Req ID: 180003SC