Cummins US & Canada

Job Information

Cummins Inc. OEM Customer Integrator - ROT in Memphis, Tennessee

OEM Customer Integrator - ROT


OEM Customer Integrator - ROT

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented OEM Customer Integrator - ROT to join our team specializing in SUPPLY CHAIN PLANNING for our Corporate/CBS Segment in Jamestown, NY.

In this role, you will make an impact in the following ways:

  • Under minimal supervision and in accordance with Cummins Delegation of Authority, be the primary point of contact for Customer Order Management and OEM Account Managers, to reduce customer back-order dollars and aging days.

  • Build on the Customer Experience the OEM’s receive from Cummins and act as a liaison between Materials and COM

  • Collaboration with Customer Order Management counterpart to escalate requests on back-order parts, in effort to minimize the number of emails/teams messages to Materials.

  • To be the expert for the Materials issues, fluent in all OEM issues, and account specific requirements.

  • Utilize Xelus and GOMS to obtain part updates, in transit information prior to escalating to Materials planer.

  • Works with Material Planners to obtain updates on back ordered parts (recovery time, Supplier Root Cause for delay, actions being taken to resolve backorder).

  • Hosts/participates in conference calls with Customer Order Management, Account Manager and Customer on weekly/biweekly basis.

  • Prepare data in Excel and Power Point presentations regarding assigned account KPIs (Back-order dollars, First Pass Fill, First Allocation Fill, updates on aging parts)

  • Participates in Customer visits when required.

  • Follows applicable standard work, process documentation, and quality procedures.

  • Confirms Planners are initiating No Source Cases as needed on parts and escalating when needed.

  • Ensure weekly shared files are updated with Top 20 Aging parts updates.

  • Translate Materials information and feed it back to Customers/COM in “customer friendly” way.

  • Utilize 4 Wall Inventory report to find excess inventory that could be brought back to fill backorders.

  • Communicates effectively within the assigned team and with all support teams.

  • Completes training and personal development in line with business requirements and career goals.

  • Participates in improvement projects


To be successful in this role you will need the following:

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Drives results - Consistently achieving results, even under tough circumstances.

  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

  • ​Materials Planning System Utilization - Uses the materials planning system to obtain updates; occasionally refers to ad hoc tools such as Excel, TOAD, GOMS, MSBI, etc. in performing problem solving, while leveraging the materials planning system as the primary tool in day-to-day operations.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.


Requires significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

Participates in improvement (quality, safety, process, material flow, etc.) projects

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Tennessee-Memphis-US, TN, Memphis, Distribution Center

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 29, 2023, 3:35:43 PM

Unposting Date Ongoing

Organization Corporate

Role Category Hybrid - Potential for Partial Remote

Req ID: 2300080U