Cummins US & Canada

Job Information

Cummins Inc. Network Support Specialist in Memphis, Tennessee

Network Support Specialist

Description

Network Support Specialist

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Network Support Specialist to join our team for our location in Memphis, TN .

In this role, you will make an impact in the following ways:

  • Works autonomously to provide system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users while coaching and developing less experienced IT Support Associates. Must work collaboratively with others.

  • Performs IT production support for assigned area(s) according to documented processes.

  • Diagnoses and problem solves issues with IT hardware or software components with little or no direction. Requires the ability to install, configure, or disposition IT hardware and/or application issues.

  • Troubleshoots assigned issues per department standards to resolution with responsibility to circle back with customer to confirm resolution.

  • Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Analyzes data to identify trends and taking necessary action.

  • Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate

To be successful in this role you will need the following:

  • Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

  • Cultivates innovation - Creating new and better ways for the organization to be successful.

  • Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.

  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education. or equivalent experience to the extent such experience meets applicable regulations.

Associate Degree, relevant industry training, certification or equivalent experience preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

  • This role is responsible for the design, coordination and/or installation, troubleshooting, and repair of data cabling in Intermediate Distribution Facilities (IDF) closets and MDF/data center. Works with 3K, 4K and 9K Cisco platforms, L2& L3 configuration, IOS upgrade, and routing protocols.

  • Identify the causes of networking problems, using diagnostic testing software and equipment.

  • Document network support activities.

  • Install, configure, and troubleshoot wide area network (WAN) or local area network (LAN) routers or related equipment.

  • Install network commands, including security or firewall software.

  • Troubleshoot network or connectivity problems for users or user groups.

  • Provide support related to networking or connectivity issues. - Troubleshooting devices not connecting, or uplinks that feed a facility such as ATT or Smithville service providers.

  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

  • Analyze network data to determine network usage, disk space availability, or server function.

  • Perform routine maintenance or standard repairs to networking components or equipment.

  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment - - Cisco Catalyst and IOS LAN Switches, as well as Cisco Prime Wireless Network Equipment.

  • Install new hardware or software systems or components, ensuring integration with existing network systems.

  • Install or repair network cables, including fiber optic cables.

  • Create or update technical documentation for network installations or changes to existing installations.

  • Test repaired items to ensure proper operation.

  • Install and configure wireless networking equipment.

  • Create or revise user instructions, procedures, or manuals.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Qualifications

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Tennessee-Memphis-US, TN, Memphis, Distribution Center

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 26, 2022, 3:33:45 PM

Unposting Date Ongoing

Organization Cummins Business Services

Req ID: 2200072C

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