Cummins Inc. Service Writer in Manassas, Virginia

Service Writer


To assist customers by coordinating engine and/or power generation service work which includes dealing with customers and creating and quoting work orders along with other service responsibilities.

Greet Customers

Schedule appointments

Gather unit/product information

Perform unit inspection for obvious body damage

Create work orders and quotes for customers

Schedule repairs in system

Daily updating to customers to status of their repair.

Create basic/initial diagnostic plan consistent with the complaint

Ability to assess customer delivery needs

Manage schedule of Diagnostic Techs

Deliver daily T/S plan focusing on equipment available to start of troubleshooting


Bachelor’s degree preferred. High school degree required.

1-3 years experience with auto or diesel products (mechanical and electronic engines), Cummins product experience preferred but not necessary

Computer experience required - Ability to use e-mails programs and Microsoft Office products (Word, Excel)

Must possess excellent customer service skills.

Excellent communication and interpersonal skills

Front Counter/sales/upselling experience in preferred.

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.


Primary Location United States-Virginia-Manassas-US, VA, Manassas, Cummins Power Systems

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Apr 3, 2018, 3:32:21 PM

Unposting Date Ongoing

Req ID: 1800013U