Cummins Inc. Service Supervisor in Kearny, New Jersey
In this role, you will make an impact in the following ways:
Supervises small groups of employees who install, service, and repair equipment and machinery.
Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
To be successful in this role you will need the following:
Relevant work experience in a technical field, including team leadership experience, preferred.
Working Hours Mon-Fri 7:00am - 4:00pm Hours are subject to changed due to business needs.
This is union shop. This is not a union position.
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Primary Location United States-New Jersey-Newark-US, NJ, Kearny, Cummins East Region
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Sep 20, 2021, 3:05:42 PM
Unposting Date Ongoing
Req ID: 210006DN