Cummins Inc. Service Writer in Joplin, Missouri
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
Cummins is looking for an extraordinary Service Writer to be located at our Joplin, Missouri location.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
Assist Service Managers and Supervisor with managing of total Operations Processes
Carry work order from start to finish, to include Warranty Administration
Perform and update quotes for repairs
Help implement action plans for process improvements
Schedules and plans work for diagnosis and repair of diesel engines
Communicates with customers and associates
Performs customer invoicing
Prepares and processes warranty claims
Responds to warranty claim information requests
One year experience working in a similar role
Excellent customer service skills
Computer Keyboard and PC skills
Willingness to increase knowledge base through experience and training to further your role
Excellent communication skills (active listening, writing, speaking & telephone)
Demonstrated ability to work through conflict and use effective problem solving techniques
Demonstrated ability to develop & maintain effective working relationships with customers and co-workers.
Demonstrated ability to initiate, expedite, follow through to project completion
Effective user of good problem solving skills
Exhibits organizational and time management skills
Ability to positively react to change in environment, process and people
REQUIRED - E-VERIFY
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/
Primary Location United States-Missouri-Joplin-US, MO, Joplin, Cummins Central Power Branch
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Feb 5, 2019, 1:23:19 PM
Unposting Date Ongoing
Req ID: 190000GN