Cummins Inc. Service Writer in Joplin, Missouri

Service Writer


No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins is looking for an extraordinary Service Writer to be located at our Joplin, Missouri location.

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Job Description:

  • Assist Service Managers and Supervisor with managing of total Operations Processes

  • Carry work order from start to finish, to include Warranty Administration

  • Perform and update quotes for repairs

  • Help implement action plans for process improvements

  • Schedules and plans work for diagnosis and repair of diesel engines

  • Communicates with customers and associates

  • Performs customer invoicing

  • Prepares and processes warranty claims

  • Responds to warranty claim information requests


  • One year experience working in a similar role

  • Excellent customer service skills

  • Computer Keyboard and PC skills

  • Willingness to increase knowledge base through experience and training to further your role

  • Excellent communication skills (active listening, writing, speaking & telephone)

  • Demonstrated ability to work through conflict and use effective problem solving techniques

  • Demonstrated ability to develop & maintain effective working relationships with customers and co-workers.

  • Demonstrated ability to initiate, expedite, follow through to project completion

  • Effective user of good problem solving skills

  • Exhibits organizational and time management skills

  • Ability to positively react to change in environment, process and people


At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

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Primary Location United States-Missouri-Joplin-US, MO, Joplin, Cummins Central Power Branch

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Feb 5, 2019, 1:23:19 PM

Unposting Date Ongoing

Req ID: 190000GN