Cummins Inc. Service Writer in Jacksonville, Florida

Service Writer


If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Learn more about this role and how you can begin Working Right .

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.


  • Provide key customer contact to promote quality customer service and increase business within the branch location.

  • Act as primary liaison with customers to provide quotes and schedule work in the shop.

  • Ensure that service processes are followed.

Resolve customer concerns in connection with either Cummins, Inc. or distributorship warranties.

  • Have working knowledge of warranty alerts, product updates, and all other product information.

  • Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance.

  • Assess customer's needs, gather pertinent information, and open work orders.

Interface with customers to answer service questions both over the phone and in person.

  • Close repair orders as needed.

  • Contact service customers and inform them of open schedules to increase shop business.

  • Promote the overall appearance of the shop by maintaining a clean and orderly department.

  • Ensure the professionalism of service department employees to project total quality and customer-led mindset.

  • Assist in the scheduling of shop job assignments.

  • Supervise flow of business process.

  • Complete repair job including material and labor pricing, invoicing, and collecting from the customer.

  • Determine specific warranty/policy coverage.

  • Collect from cash customers and be able to explain invoice if necessary.



  • Must possess superior interpersonal and excellent customer service skills.

  • Strong computer skills.

  • Ability to read, understand, and interpret all service manual topic, parts manuals, warranty alerts, campaigns, SRT manuals and Quick Serve on-line.

  • Be able to instruct and assist technicians with this information.

  • Must possess leadership qualities and self-motivation.

  • Familiar with Cummins products and applications.

  • Well-acquainted with all tools, replacement parts, and equipment needed to repair Cummins products.

  • Legible handwriting.

Education and Experience Required:

  • Must have knowledge of warranty policies.

  • Knowledge of BMS system.

  • Must have an internal drive for customer service and provide an elevated level of service for internal and external customers. Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others.

  • High School Diploma/GED or relevant experience to the position.

Compensation and Benefits

Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work withground-breaking products andtechnology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

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Primary Location United States-Florida-Jacksonville-US, FL, Jacksonville, Cummins Power South

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 8, 2018, 1:42:07 PM

Unposting Date Ongoing

Req ID: 180006Q7