Cummins Inc. Power Generation Field Service Technician in Jacksonville, Florida
Power Generation Field Service Technician
Power Generation Field Service Technician
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Extraordinary Technology Requires Extraordinary Technicians!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
This mid-range role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest product updates.
This is an exciting opportunity in Jacksonville, FL for a Power Generation Field Service Technician. Cummins North America is where you can work on industry leading engine technology such as High-horsepower GenSets, Integrated Power Systems, and PowerCommand panels in the Commercial Industrial, Data Center, and Prime Power markets while working in some of the most beautiful scenery in the world.
An Extraordinary Cummins Technician…
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Ability to identify and resolve engine system failures relating to and impacted by component failure
Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues
Can resolve complex technical problems
Ability to identify and up sell further service and repair opportunities
Ability to train Service Personnel to develop their diagnostic skills
Able to identify opportunities for work process improvements and recommend appropriate action
Able to develop and maintain productive working relationships
Ability to prepare reports providing feedback on service interventions
Able to understand and follow the Technical Support Request ((TSR) process
Education, Licenses, Certifications
Apprentice Certified Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally valid driving permit
Significant field service work experience
Expert level knowledge of and/or experience with power generation products
High Voltage / Low Voltage experience
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Physical Requirements (times are approximate)
Standing 7.5 hours per day
Pushing/Pulling 4.0 hours per day
Sitting 1.5 hours per day
Lifting 1.5 hours per day
Lifting up to a maximum of 80 pounds
Bending 3.0 hours per day
Driving 2.5 hours per day
Compensation and Benefits:
Compensation: Base salary commensurate with experience.
Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify:
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Primary Location United States-Florida-Jacksonville-US, FL, Jacksonville, Cummins Power South
Job Type Shop
Recruitment Job Type Technician
Job Posting Jul 20, 2018, 4:03:32 PM
Unposting Date Ongoing
Req ID: 1800044M