Cummins US & Canada

Job Information

Cummins Inc. Parts Professional in Jacksonville, Florida

Parts Professional

Description

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Learn more about this role and how you can begin Working Right .

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

Currently, we are recruiting for a Parts Professional in our Jacksonville, FL branch location. This employee will be the first point-of-contact for customers regarding order entry, order modification and general enquiries to ensure orders are processed on time.

Responsibilities:

  • Process customer orders within the order management system, accurately and within the required deadline.

  • Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.

  • Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices).

  • Respond to customer enquiries by referring them to published materials, secondary sources, or transfer the enquiry to the next appropriate level of customer support.

  • Collaborate with the next appropriate level of customer support to seek resolution to challenging enquiries/complaints, providing documentation and continual communication to customer throughout the process.

  • Maintain accurate records of all internal and external interactions in the appropriate database/system.

  • Prepare and distribute standard internal and customer reports.

  • Support order management team goals and initiatives to become a more proactive customer support organization.

  • Identify and communicate areas for process improvement to Supervisor.

Qualifications

Skills:

  • Ability to work with minimal supervision while managing first-call resolution for customer orders and enquiries.

  • Ability to manage a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs) and resolve common enquiries.

  • Drives results - Consistently achieving results, even under tough circumstances.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

  • Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.

  • Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

  • Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.

Education

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience

  • Minimal relevant work experience required.

Compensation and Benefits

Base hourly rate commensurate with experience

. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:https://www.cumminstalentcommunity.com/profile/join/

Job SUPPLY CHAIN PLANNING

Primary Location United States-Florida-Jacksonville-US, FL, Jacksonville, Cummins Power South

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 16, 2019, 11:36:37 AM

Unposting Date Ongoing

Req ID: 190003NS

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