Cummins Inc. Service Engineering Product Specialist in Irvine, California
Service Engineering Product Specialist
SERVICE ENGINEERING PRODUCT SPECIALIST
We are looking for a talented SERVICE ENGINEERING PRODUCT SPECIALIST to join our team specializing in ENGINEERING for our NEW POWER BUSINESS UNIT in IRVINE, CALIFORNIA .
In this role, you will make an impact in the following ways:
Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
Operates as a recognized specialist in a discipline or product area within the immediate team.
Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
To be successful in this role you will need the following:
Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.
Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.
Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
Education, Licenses, Certifications
College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
This position may require licensing for compliance with export controls or sanctions regulations.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
(Insert Country Specific Diversity Sourcing Statement – US statement is listed below)
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Primary Location United States-California-Irvine-US, CA, Irvine, Cummins Pacific
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting May 11, 2022, 9:24:21 AM
Unposting Date Ongoing
Organization New Power Business
Req ID: 220003D4