Cummins Inc. Dealer Support Representative in Irvine, California
Dealer Support Representative
Extraordinary Technology Requires Extraordinary People!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
Exciting opportunity for a San Leandro or Irvine -based Dealer Support Representative :
Cummins Sales and Services is looking for an experienced Dealer Support Representative. The Dealer Support Representative is responsible for receipt and processing of subscription-based services throughout the Cummins Pacific Region as well as provide maintenance for the Cummins Information Systems (Quickserve Online).
Key responsibilities to include:
Processing inbound call and email requests for subscription-based renewals
Data entry of customer information into various databases
Train on our latest products
Instruct customers on the use of various subscriptions and forms
Perform other related duties as necessary to meet business needs
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
Skills and Experience
Demonstrated excellent verbal communication skills and the ability to develop positive relationships with external and internal customers
Be a self-motivated, team player with the desire to work and communicate well with customers and co-workers
Demonstrated the ability to initiate, expedite and follow through to task completion
Demonstrated ability to positively react to change in environment, processes & people
Demonstrated ability to engage customers in a courteous and professional manner
Be a fast learner, good with numbers, and motivated to learn
Demonstrated proficiency in Windows and Microsoft Suite
1 - 3 years customer service experience required.
BMS knowledge desirable
Knowledge of Cummins supporting technology preferred (Insite, Quickserve Online)
Education, Licenses, and Certifications
- High school graduate or equivalent
Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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Primary Location United States-California-San Leandro-US, CA, San Leandro, Cummins Pacific 14775
Other Locations United States-California-Irvine-US, CA, Irvine, Cummins Pacific
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting Feb 16, 2018, 1:28:10 PM
Unposting Date Ongoing
Req ID: 180000ZT