Cummins Inc. Director, E-Commerce and Customer Support - Cummins Sales & Service North America (CSSNA) in Indianapolis, Indiana
Director, E-Commerce and Customer Support - Cummins Sales & Service North America (CSSNA)
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
We are seeking a Director to lead the Customer Support and E-Commerce teams in the North America Distribution Business Unit (NA-DBU) Sales and Service Organization. This leader will have a focused mindset and skills to drive strategy, growth, innovation, efficiency, and effectiveness for this 400 person organization. The role requires very close interaction and coordination with the leadership of NA-DBU product and service segments as well as with customer support and e-commerce colleagues throughout Cummins. This is a geographically-distributed leadership team and the Director Customer Support CSSNA can be located anywhere in North America.
Learn more about this role and how you can begin Working Right .
Your impact will happen in these and other ways:
Drives the establishment of objectives, plans, standards, risk identification, and policies ensuring successful implementation of all phases of program management
Partners with business executives to identify short and long-term projects plans; develops and maintains strong relationships across the organization
Drives the establishment of objectives, plans, standards, risk identification, and policies ensuring successful implementation of all phases of program management; determines project timelines; oversees analysis, program design, budget, communication, and integration; approves business workflow and program design
Directs and assesses Project Manager capabilities and available program budgets.
Keeps business leadership apprised of program status and developments; monitors project success measures and understands the status of specific projects and assignments
Formulates annual operational and financial budgets as they relate to unit objectives.
Develops, leads, and motivates project management staff; sets goals in training and development, performance, and career planning
Laser focus on our leadership behaviors, general business acumen and a willingness to think and act transformatively
Change Management - Applies the Cummins structured process and tool set for engaging individuals and organizations through change to achieve and sustain business results and outcomes.
Project Management – Establishing and achieving milestones for transformational change projects.
Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Drives results - Consistently achieving results, even under tough circumstances.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Education and Additional Experience
15 years of account management or customer support experience
Experience launching an e-Commerce platform or overseeing a technology growth initiative preferred
Compensation and Benefits
Base annual salary commensurate with experience plus annual variable compensation. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Apply for this opportunity to start your career with Cummins today. careers.cummins.com
Job GENERAL MANAGEMENT
Primary Location United States-Indiana-Indianapolis-US, IN, Indianapolis, Cummins DBU Headquarters
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jul 10, 2020, 10:37:37 AM
Unposting Date Ongoing
Req ID: 2000010J