Cummins Inc. Client Services Technical Analyst - Senior in Indianapolis, Indiana
Client Services Technical Analyst - Senior
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Cummins Business Services Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in Indianapolis, Indiana for a Client Services Technical Analyst – Senior . Cummins USA is where you can work on industry leading engineering projects such as New Product Development, Value Package Introduction and SystemsProduct Validation.
Skills and Experience Required:
5 years of experience working with similar technologies:
Apple Certified Mac and iOS Technician certification for 3 to 5 years.
Creation, testing, and deployment of operating system for MacOS based Cummins Global Desktop (CGD)
Create and maintain work instructions for imaging and troubleshooting.
Work with hardware vendor on system management interfaces, equipment specifications, and roadmaps.
Integration of systems and tools into the Cummins environment, including readiness and processes.
Define the hardware processes for procurement, refresh, and repair of Apple products.
Maintain and routinely update all Class 1 software (standard software installed on all CGD devices) to ensure security and technology is up to date.
Work with the software certification and delivery teams on delivery of software specific to MacOS devices.
Interfacing with cybersecurity, mobile device support teams, and collaboration teams on device management for Apple devices.
Assist with providing improvements to customer service (e.g. Apple store like experience).
Manage 6-Sigma and 7-Step projects related to the CGD environment.
Work directly with vendors on escalated issues.
Provide advanced technical support to level 1-3 Desktop Support groups.
Provide advanced escalation for executive device support issues, both to local support teams and direct to executives as needed.
Maintain a collaborative workspace to interface with people using Apple devices.
Able to communicate complex technical concepts to people of all skill levels
Able to work with vendors and communications outlets to research technical solutions, and recommend future direction
Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using Cummins IT processes, standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
Solution Modeling - Creates, designs and formulates models, diagrams and documentation using Cummins IT processes, standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using Cummins IT processes, standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Data Modeling - Creates, writes and tests data models, test scripts and build scripts using Cummins IT processes, standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Performance Tuning - Conceptualizes, analyzes and solves application, database and hardware problems using Cummins IT processes, standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
Solution Validation Testing - Validates a configuration item change or solution using the IT Operating Model (ITOM), including the SDLC standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Global perspective - Taking a broad view when approaching issues, using a global lens.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Your impact will happen in these and other ways:
Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.
Assists in creating and managing the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.
Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.
Delivers solution design, adhering to standards and leveraging re-use of components.
Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.
Assists technical and infrastructure groups in understanding the solution design and specifications.
Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.
Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).
Leverages re-usability of component designs to reduce costs and shorten time to deliver solution
Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible.
Assists in the test strategy and execution of master test plan.
Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support.
Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.
Provides level 3 support for critical issues.
Required Education, Licenses or Certifications
College, university, or equivalent degree in Information Technology, Business or a related subject required.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
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Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location United States-Indiana-Indianapolis-US, IN, Indianapolis, Cummins DBU Headquarters
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Nov 28, 2018, 5:08:38 PM
Unposting Date Ongoing
Req ID: 180007G6