Cummins Inc. Service Advisor in Henderson, Colorado
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!
We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.
Provide outstanding service to the customer.
Greet customers at the service counter and on the phone.
Manage the first step of the QuickServe Process which includes: initiating the work order by conducting a thorough interview with the customer to determine performance problems and services requested.
Works closely with the Shop Supervisor to schedule diagnostics when needed.
Communicate with the customer and service operations throughout the repair event to ensure all parties are informed of job status and expectations for completion.
Work as a team to resolve any service issues for customers, co-workers, and Cummins Engine Company.
Review Work Orders to ensure accuracy for invoicing and warranty.
Completes the QuickServe process; closes-out the work order and invoices the customer.
Use appropriate Cummins Systems to accurately complete and document Work Orders (WOs) and time reports.
Complete required training on a timely basis.
Meet applicable performance objectives.
Adhere to company safety practices and other policies and procedures.
Perform other responsibilities as needed.
Excellent customer service skills.
Prior experience as a Service Advisor, Technician or similar experience preferred.
Prior experience working in warranty highly desirable.
Excellent computer skills with the ability to write routine repairs and correspondence.
Thrives in fast-paced environment with multiple priorities.
Ability to effectively communicate with customers and co-workers in a positive and professional way.
Desire to continuously develop and improve skills for high job performance.
Education, Licenses, Certifications
Associate degree or equivalent from a two-year college or technical school preferred.
High school diploma or equivalent required
- Intermediate level knowledge of and/or experience with engine products
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
Must abide by all local, state and federal rules and regulations.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Must be able to lift 25 pounds frequently; pushing and pulling a maximum force of 25#.
Must be able to stand on feet for long periods of time
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or supplier
Compensation and Benefits:
Compensation: Base salary commensurate with experience.
Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/
Primary Location United States-Colorado-Broomfield-US, CO, Henderson, Cummins Rocky Mountain
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 29, 2019, 2:07:23 AM
Unposting Date Ongoing
Req ID: 190002Q5