Cummins Inc. Customer Order Management - Order Management Coordinator in Fridley, Minnesota
Customer Order Management - Order Management Coordinator
Customer Order Management - Order Management Coordinator - Cummins - Fridley, MN
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Order Management Coordinator specializing in Customer Order Management to join our team for our location in Fridley, MN.
In this role, you will make an impact in the following ways:
The Customer Order Management Representative Level IV acts as an extension of management ensuring a positive customer experience while being the representative of management to others.
Provides [proactive] customer support and performs numerous duties, including order to cash improvements, order life cycle improvements, overseeing visitors and training of new hires.
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation.
Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance.
Supports Supervisor with hosting customer visits at local facility.
Develop, prepare and distribute standard and customized internal and customer reports.
Coaches team members on Customer Order Management policies, procedures and metrics.
Leads a Customer Order Management departmental goal or initiatives to support a more proactive customer support organization.
To be successful in this role you will need the following:
Drives results - Consistently achieving results, even under tough circumstances.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
Education - Degree in related field preferred.
3 plus years of relevant customer order management, account management or in the supply chain field.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience
Team focused and passionate about customer support
Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives
Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail
Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)
Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems
The Customer Order Management Representative will be an expert in CPQ (Configure Price Quote) and 1-OM; be accountable for the core Order Management team responsibilities including ensuring clean orders and change orders are processed; assist with new customer setups; act as a coach and mentor within the team ongoing; coach and train new hires and others within the Global COM Team; take ownership of and help resolve complex issues; lead and support various CI and 6S initiatives; assist in various global COM initiatives including the launch of CPQ in other plants.
Ability to work schedule – 1st Shift (7 AM – 4:30 PM, Flexible)
Pay based on experience level
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization
Job SUPPLY CHAIN PLANNING
Primary Location United States-Minnesota-Minneapolis-US, MN, Fridley, Cummins Power Generation
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Nov 4, 2021, 10:46:58 AM
Unposting Date Ongoing
Req ID: 210007CQ