Cummins US & Canada

Job Information

Cummins Inc. COM Customer Account Manager in Fridley, Minnesota

COM Customer Account Manager


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Powering your potential .

Our Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Fridley, MN for a Customer Order Management Account Manager.

The PSBU Fridley Customer Services Account Manager will manage a specific set of Distributors and/or product segments depending on the skillset. They will act as the first point of contact for customers and distributors to inquire on various questions within the order life cycle including lead time inquiries, order placement and changes, status updates, shipping and testing information, and hosting Witness Tests among others, building strong relationships throughout. They will act as the voice of customer and raise awareness for areas of improvement within both supply chain and distributors and lead/participate in projects in 6S, Continuous Improvement, and various Cross Functional Work Teams. Strong knowledge of PSBU Products, Fridley ERP (Oracle /GEIA), logistics & shipping, and MS Excel are all preferred.


Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment.

Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries

Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation)

Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance

Acts as single-point-of-contact to the customer for order inquiries and escalations; manage escalations to closure

Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions

Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets

Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries

Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization: develops, documents, and enhances standard administrative practices as they pertain to customer communication, and order through out processes

Identifies ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices

Supports customer visits

Participates in continuous improvement projects


Education, Licenses, Certifications

University, or equivalent degree in Business or a related subject required.


Entry Level with2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred.


Drives results - Consistently achieving results, even under tough circumstances.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Compensation and Benefits

Salary commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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Primary Location United States-Minnesota-Minneapolis-US, MN, Fridley, Cummins Power Generation

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jul 27, 2020, 2:52:47 PM

Unposting Date Ongoing

Req ID: 2000019I