Cummins US & Canada

Job Information




Customer Order Management Specialist

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Customer Order Management Specialist to join our team specializing in Supply Chain Planning for our Power Systems in Elkhart, Indiana, US.

In this role, you will make an impact in the following ways:

  • Performing order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation)

  • Providing consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance

  • Acting as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure

  • Supporting Mobile Power Business Unit with effective management of recreational vehicles and Commercial Vehicle/ Owner Equipment manufacturers, predominantly located within the Elkhart area, with the supply of generator products and accessories.

  • Being an effective customer account manager to be the single point of contact for our customer/distributor/owner equipment manufacturer and intercompany plants, to provide order life cycle responses pertaining to order receipt, lead time quotes, scheduling of orders support, providing order status updates, logistics/shipping support, order board prioritizations, finished goods, support stock availability and utilizing our Global Distributor Policy.

  • Building positive relationships with customers and internal stakeholders through effective communication which builds trust/confidence in managing orders and the power systems business.


To be successful in this role you will need the following:

  • 0-2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred

  • A Proactive approach to customer support; interactions are required at each phase of the order life cycle to ensure customer satisfaction.

  • Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

  • Strong customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Order processing skills with the ability to demonstrate the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

  • Effective multi-mode communication skills that convey a clear understanding of the unique needs of different audiences.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Indiana-Elkhart-US, IN, Elkhart, Onan

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 18, 2022, 4:56:39 PM

Unposting Date Ongoing

Organization Power Systems Business

Req ID: 220002MV