Cummins Inc. Field Service Engine Technician in Crookston, Minnesota

Field Service Engine Technician


Field Service Engine Technician

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Cummins delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Crookston, MN for a Field Service Engine Technician.

Your impact will happen in these and other ways:

  • Diagnoses and completes less complex repairs to engines at the customer’s site.

  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional service opportunities with customer.

  • Completes training in line with skill and business requirements.

  • Maintains service vehicle and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.


Skills Required:

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Ability to identify and up sell further service and repair opportunities

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships

Able to identify opportunities for work process improvements

Can resolve common technical problems


Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

This position will be based primarily at the New Flyer customer site in Crookston, MN, on a daily basis. Position could be Level I, II, or III based on qualifications and experience.

Required Education, Licenses or Certifications:

B.S or B.A in applicable field or related relevant experience

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Compensation and Benefits:

Base Salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Minnesota-Grand Rapids-US, MN, Crookston, New Flyer

Job Type Shop

Recruitment Job Type Technician

Job Posting Feb 16, 2018, 3:46:29 PM

Unposting Date Ongoing

Req ID: 180000VU