Cummins Inc. Service Engineer- Technical Specialists #IN733 in Columbus, Indiana

Service Engineer- Technical Specialists #IN733


Service Engineer- Technical Specialists #IN733

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Engine Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.


This is an exciting opportunity for Service Engineer- Technical Specialists #IN733 in Columbus, Indiana

Your impact will happen in these and other ways:

  • Identify complex service issues, initiate problem solving, document cost and user impact information to establish priority for corrective action.

  • Understand and apply Hazard Analysis techniques and procedures in a variety of work situations, and lead reviews related to the results.

  • Act as a technical liaison between the business field organization and the Engineering, Quality, & Manufacturing organizations to identify, define, and prioritize complex product issues and implement solutions.

  • Demonstrate knowledge of corporate warranty system and marketing structure basics to support OEM's, distributors, and end users to maintain excellent partnerships as part of Warranty/Policy Support.

  • Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate and define issues.

  • Partner with distributor, dealers, and stakeholders to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity, and criticality.

  • Support product development teams and problem-solving teams via the installation of field test engines or components and the monitoring, analysis, and reporting of reliability data.

  • Participate proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.

  • Identify improvements to the problem-solving processes and tools, including Rapid Problem Solving.

  • Create initial publication and subsequent revision of service literature.

  • Ensure new information regarding technical solutions and service procedures is communicated to the service organization.

  • Utilize the 7 Step Product Problem Solving Process and Fault Tree Analysis to identify and solve complex service problems.

  • Conduct field investigations including using service tools for diagnosis, data analysis, and generation of field investigation reports.

Skills and Experience Required:

  • Hazard Analysis

  • Warranty/Policy Support

  • Failure analysis to define issues

  • Installation of field test engines

  • Reliability data analysis

  • Rapid Problem Solving

  • Step Product Problem Solving Process and Fault Tree Analysis

  • Field investigation reports

Required Education, Licenses or Certifications

  • Positions requires Master’s degree in Mechanical, Automotive, or Systems Engineering, or related field and two years of experience as Service, Mechanical, or Systems Engineer, or related position.

  • Alternatively, the employer will accept a Bachelor’s degree in Mechanical, Automotive, or Systems Engineering, or related field and five years of experience as Service, Mechanical, or Systems Engineer, or related position.

JOB SITE: Columbus, Indiana

WORK HOURS: 40 hours/week - 8:00 am to 5:00 pm

To apply, go towww.cummins.comand refer to Job ID #IN733

Compensation and Benefits

Base hourly rate commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins

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Primary Location United States-Indiana-Columbus

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 28, 2018, 11:00:00 PM

Unposting Date Dec 14, 2018, 10:59:00 PM

Req ID: 1800072N