Cummins US & Canada

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Cummins Inc. NPBU Service Engineering - Group Leader in Columbus, Indiana

NPBU Service Engineering - Group Leader


NPBU Service Engineering - Group Leader

We are looking for a talented Service Engineer Group Leader to join our team specializing in Engineering for our New Power Business in Columbus, IN / your remote home office.

In this role, you will make an impact in the following ways:

  • This dual product/customer focused, developing leadership position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”

  • Leads the investigation of complex or ambiguous product or system problems across functions or business units, understands causal mechanisms in technical detail, recommends appropriate action, and documents results.

  • Coordinates and directs work of technical project teams, up to and including direct management of small- to mid-sized teams

  • Anticipates potential product or process issues in the field and delivers robust technical solutions. Anticipates the needs of the service channel and works with the distribution business to enable end-customer solutions.

  • Enhances customer value by improving total cost of ownership through the use of data analytics.

  • Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to improve customer uptime.

To be successful in this role you will need the following:

Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.

Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.

Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Education, Licenses, Certifications

College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.

This position may require licensing for compliance with export controls or sanctions regulations.


Prior Technical Specialist/Specialist Engineering equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving, quality decision making and providing technical direction and leadership to a project team(s). Knowledge of MS Office tools is preferred

The New Power Business Unit is a fast-paced organization filled with opportunity. I am looking for an energetic and technically sound individual to perform the role of Current Product Service Engineer Team Leader on the PD7500EV (Transit Bus) BEV Powertrain. The responsibilities of this role include resolving application issues, troubleshooting Hard-To-Diagnose issues, interfacing with OEM's, tracking and monitoring field repair cycle time, and driving product improvement projects. This role is the highest level of technical escalation for field issues, and is expected to become the product expert on the powertrain to help support the Cummins care organization repairing customer vehicles. This role will responsible for leading the PD7500EV service engineering team, as well as leading all infant care review meetings, CPS/VPI war rooms and customer communication. This role will have 7 direct reports who will be dedicated to this product. This individual must be open to ambiguity and change as this business has very short VPI cycles and requirements that change much more rapidly than traditional programs in EBU or PSBU. This role will require up to 25% travel often on short notices. Interest in Electrification (vehicles and off highway equipment) is preferred.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Sep 21, 2022, 2:18:42 PM

Unposting Date Ongoing

Organization New Power Business

Req ID: 2200081E