Cummins Inc. IT Applications Support Specialist (Engine Diagnostics) in Columbus, Indiana

IT Applications Support Specialist (Engine Diagnostics)


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our team delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Columbus, Indiana for an IT Applications Support Specialist. Cummins USA is where you can work on industry leading engineering projects such as New Product Development, Value Package Introduction and Systems Product Validation.

Your impact will happen in these and other ways:

Provide technical support for less complex service related issues.

Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.

Formulate and direct less complex repair plans.

Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.

Manage the escalation of complex requests to the appropriate level of support.

Assists with diagnostic support and escalation process improvement activities.

Maintain knowledge and technical understanding of current products and new products.

Promote Cummins Service capability and service programs to increase sales.



Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.

Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance. Knows when/if diagnostics should/could be applied; capable of applying it at the basic level.

Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.

Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products. Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network.

Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not. Has the capability to determine root cause of failure and assign accountability. Is able to communicate the decision in a diplomatic manner. Coaches/trains employees.

Education, Licenses, Certifications

College or technical trade school or equivalent degree, or equivalent experience, required.


Intermediate level of relevant work experience required.

The candidate should have an understanding of Expert Diagnostic System (EDS) logic and function. Responsible for leading EDS CCB meetings with internal teams and supplier.Provides current product support for EDS and Guidanz issues through emails, help tickets, phone calls etc.- Regularly monitor incoming tickets and email for issues and work quickly to resolve.- Works closely with EDS supplier/Cummins integrating teams on bug/defect resolution and improvements.- Perform extensive UAT in the staging, training and production environment.- Maintaining EDS UAT test scenarios.- Provide new access and updates to existing EDS application, EDS Analytics Dashboard and EDS related applications.- Communicate to the field regarding EDS update and planned/unplanned downtimes.- Maintain daily notification in EDS relating to ongoing Guidanz Dealer training events.- Maintain and updates EDS FAQ’s and Terms of Use and Disclaimer documents in all supported languages as needed.- Responsible for providing quarterly equipment table extracts to the EDS supplier for updates in EDS.- Responsible for quarterly EDS content translation updates.- Responsible for EDS dictionary, common words, synonyms and custom header updates as needed.- Provides biweekly extracts of EDS data related to SRT alignment.- EDS liaison for the One BMS integration.- Represent EDS for the new Distributor Naming convention in relation to EDS workgroup structure.- Represent EDS in the weekly Report a Problem meetings.- Works cross functionally with various Cummins Teams to troubleshoot and resolve issues related to EDS’ interactions with middleware, ops-web, ops-internet, LDAP, Quickserve Online, WWSPS, WWIMS etc.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Indiana-Columbus-US, IN, Columbus, General Office Building

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Apr 23, 2018, 1:00:29 PM

Unposting Date Ongoing

Req ID: 18000224