Cummins Inc. Field Service Engineer, Battery Systems in Columbus, Indiana

Field Service Engineer, Battery Systems


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine and power technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin WorkingRight .

Our Corporate Business Unit delivers reliable durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Columbus, IN for a Field Service Engineer, Battery Systems . Cummins USA is where you can work on industry leading engineering projects such as New Product Development, Value Package Introduction and Systems Product Validation.

Your impact willhappen in these and other ways:

  • Acts as technical liaison between the Cummins field serviceorganization and the Engineering, Quality, & Manufacturing organizations toidentify, define, and prioritize complex product issues and to implementsolutions. Coaches and mentors less experienced service engineers.

  • Identify complex service issues, initiate problemsolving, document cost and customer impact information to establish priorityfor corrective action.

  • Lead or manage failure analyses with FieldService, Warranty, and Engineering to communicate and define issues.

  • Partners with distributors, dealers and customersto support the investigation of complex escalated product issues, discusssolutions, and conduct training because of complexity, longevity andcriticality.

  • Support product development teams and problemsolving teams via the installation of field test engines or components and themonitoring and reporting of reliability data.

  • Participates proactively during reviews to ensurethe serviceability of new components and products including the monitoring ofnew product performance.

  • Creates initial publication and subsequentrevision of service literature.

  • Ensures new information regarding technicalsolutions and service procedures is communicated to the service organization.

  • Coaches and mentors less experienced ServiceEngineers.

  • Communication - Written And Verbal - Significantexperience in written and verbal communication and should be capable ofcommunicating effectively to all levels within and outside the company.

  • Data Gathering And Analysis - Capable of selectingand performing the required measurements in a safe manner to determine dataquality and to apply predefined applications to raw data sets.

  • Field Investigation - Some demonstrated ability toconduct a field investigation including organizing the investigation with fieldorganization and using service tools for diagnosis, analyzing data, andgenerating a field investigation report.

  • Hazard Analysis - Knowledge of hazard analysis andits relevance. Knows when hazard analysis should be applied and usesappropriately as part of work. Understands the underlying principles,techniques, and procedures. Leads Hazardous Analysis reviews.

  • Rapid Problem Solving - Consistent demonstrateduse of the Rapid Problem solving process and databases. Can coach/train otherson process and database. Can identify improvements to the problem solvingprocesses and tools.

  • Warranty/Policy Support - Demonstrates knowledgeof corporate warranty system and Marketing structure basics to support OEM's,Distributors, and end user customers to maintain excellent partnerships andrelationships.

Skills and Experience Required:

  • 7 Step Product Problem Solving Process - Understands theprocess steps, the expectations for each step, and is able to use the 7-stepprocess to solve a problem.

  • Incorporates Fault Tree Analysis into the process.Has used on-the-job application of the 7-Step Product Problem Solving Processto specific problems.

  • Intermediate level of relevant workexperience required.

  • Provide troubleshooting, problemsolving, and diagnostic investigation on batteries being used in currentproduct.

  • Responsible for leading root cause analysis andleading/performing problem solving to assist in providing corrective actions.

  • Hands on, individual contributorrole.

  • Experience with lithium-ionbatteries preferred.

  • Position located in Columbus, IN.

RequiredEducation, Licenses or Certifications:

College, university or equivalent degree in Engineering or related technical field required.

Compensationand Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting May 18, 2018, 6:24:56 PM

Unposting Date Ongoing

Req ID: 180002U7