Cummins US & Canada

Job Information

Cummins Inc. Customer Order Management Manager in Columbus, Indiana

Customer Order Management Manager


Leads the day-to-day Customer Order Management operations for a specified team or site. Ensures alignment with global supply chain strategy to deliver operational efficiency to meet customer needs. Designs the appropriate organizational structure to meet business needs and maximize resources while providing coaching, mentoring and development.

Leads Customer Order Management teams; maximizes collaboration between teams to create a participative environment that maximizes team performance

Ensures Customer Order Management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions

Contributes to the development of the local Supply Chain strategy, vision and goals with the site leader; Ensure all employee work-plans support this strategy

Manages overall communications and interactions between global Customer Order Management stakeholders and site operations on all order processing and customer matters

Conceptualizes, develops, and implements strategy/tactics between Materials and Customer Order Management functions to improve overall order throughput and meet financial targets.

Sets clear, strategic direction for teams to work cross-functionally to improve the overall order life cycle and customer experience

Develops functional excellence and expand support for all lines of business

Creates and ensures a customer-focused culture is in place to support a global customer base; works with customers directly to resolve escalated queries

Develops a comprehensive communication plan that facilitates proactive interactions with global customer base to improve efficiency in daily operations

Orchestrates team’s involvement with global system implementations/projects and act as expert consultant for global Customer Order Management

Owns and continues to redefine departmental metrics; ensures full utilization of metrics/data to drive process improvement and work priorities

Manages departmental budget and Annual Operating Plan (AOP) process

Ensures alignment of initiatives and on-going dialogue with key stakeholders (for example: Sales/Marketing, Materials, Logistics, Plant/Warehouse, Distribution)

Visits key customers, as per plan, to understand concerns and develop relationships; analyzes customer inquiries to identify recurring user problems, recommends solutions, and identifies where order management processes can be improved. Tracks improvements to closure, and communicates progress to customers

Facilitates demand control meetings to drive decision making on forecast consumption, including drops/rolls and customer order prioritization; management of demand control analytics

Provides output from demand control meetings to the demand planners to enable integration into long term forecast (demand plan)

Identifies and manages abnormal demand within the demand control window

We are looking for a talented Customer Order Management Manager to join our team specializing in Supply Chain Planning for our Corporate/CBS Segment in Columbus IN, and hybrid to your remote home office.

In this role, you will make an impact in the following ways:

  • The person in this position will be responsible for leading a team of Order Management professionals

  • Will provide leadership for teams that focuses on handling high volume North American OEM customer business

  • Being able to handle cross-functional communication with both internal business units and as well as with customer stakeholders and suppliers

  • Will be responsible for total order lifecycle management from spec to invoice while meeting customer expectations

  • The person in this role will coordinate the order management and delivery of mid-range and heavy-duty engines to multiple US based and global customers

  • We will work as a liaison between Plant Order Management Teams and Customer Order Management Teams to coordinate and align production plans



Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Ensures accountability - Holding self and others accountable to meet commitments.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Education, Licenses, Certifications

College, university, or equivalent degree in Supply Chain, Business Administration, or related subject required.

This position may require licensing for compliance with export controls or sanctions regulations.


Advanced level of relevant work experience required; customer order management; customer-facing; supply chain/logistics; international trade experience preferred

Lead continuous improvement initiatives to deliver capability improvements in customer service and order life cycle management.

To be successful in this role you will need the following:

  • University or College degree in Business, Supply Chain Management, or related field is required

  • Master’s degree in Business, Supply Chain Management, or related field is highly desirable

  • Must have at least 5 years of functional experience in a related role or industry

  • Must have ability and track record of high level problem solving

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Indiana-Columbus-US, IN, Columbus, Corporate Office Building

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 6, 2022, 2:54:27 PM

Unposting Date Ongoing

Organization Corporate

Req ID: 22000302